Jim and Diane Costanzo - Founders
My parents, Jim and Diane Costanzo, founded Appliance King of America in the 1980s, but the company dates back to 1946. My dad always had a passion and a talent for repairing things, and both my parents placed a high value on service. As a result, when my father moved to Florida in the 1970s, he pursued his dream of running a trusted neighborhood repair business that helped people, offered high-quality services and products, and served as a reliable resource to its community. He later met my mother, and they were thrilled to discover Acme Appliance, the oldest GE Dealer in Palm Beach County, with its reputation for excellent customer service and quality products. They acquired the company and various others, including Delray Appliance, and changed the name to Appliance King of America.
From the beginning, Jim and Diane ran Appliance King as a family business and taught their children the importance of service and "doing the right thing." Jim passed down to his children his love for working with his hands, repairing appliances, and helping people. The Costanzo children spent most of their free time after school and during vacations tagging along on customer visits, working in the office, researching parts, or answering customer calls. The children were taught to treat people respectfully and graciously, to shake hands, and to look people in the eyes.
To his children and the rest of the Appliance King team, Jim Costanzo emphasized the importance of "doing things right," no matter how long projects take. To his family and the Appliance King team, Jim Costanzo passed along his tremendous work ethic, his passion for continual self-improvement, and his appreciation for life's twists and turns. According to David, some of his father's enduring lessons are summarized in two of his favorite sayings: "Haste makes waste," and "The road to success is always under construction."
David's mother, Diane Costanzo, continues to play an important role at Appliance King, serving as a corporate officer and a part-time advisor.