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whirlpool refrigerator not dispensing water or ice

Why Is My Whirlpool Refrigerator Dispenser Not Working?

Refrigerator water dispensers provide ice and water at the touch of a button, until a malfunction leaves you with an empty glass. Why is my Whirlpool refrigerator dispenser not working? The water filter may be broken or due for a change. Determine why your dispenser isn’t working properly and how to restore this kitchen convenience.

Whirlpool Refrigerator Dispenser Not Working? These Are 5 Possible Causes…

Part malfunctions are often responsible for a Whirlpool refrigerator dispenser not working properly. However, sometimes a DIY fix can solve the problem instead of a professional repair. Here’s how to figure out what’s behind dispenser malfunctions and initiate the right solution.

Control Lock Is Turned On

Most Whirlpool dispensers have a Control Lock feature that locks all dispenser functions, preventing accidental use. When this feature is enabled, a lock icon will appear on the dispenser’s display panel.

If your Whirlpool refrigerator won’t dispense water or ice, make sure the Control Lock feature is off. To turn it off, press and hold the TO LOCK button for 3 seconds. An unlocked icon should appear on the display panel, indicating that the feature is disabled.

Need to Replace Refrigerator Water Filter

A refrigerator water filter screens out particles and contaminants to provide clean drinking water and ice. However, filter malfunctions can also cause dispenser issues that limit ice and water.

These water filter issues can result in dispenser malfunctions:

  • Clogs: Water filters eventually become clogged by the contaminants they screen out, restricting the flow of water to the dispenser. It’s recommended that you change a Whirlpool refrigerator water filter every 6 months, or every time the indicator light illuminates, to prevent clogs.
  • Improper installation: If the filter is installed incorrectly it may restrict water flow to the dispenser or cause leaks. Consult your user manual’s instructions to make sure the filter is installed correctly.
  • Using a non-OEM filter: Replacing the original water filter with a non-OEM brand can result in poor fit or improper function, restricting water to the dispenser. Always replace an old filter with an OEM brand recommended by Whirlpool.
whirlpool refrigerator water filter

Insufficient Water Supply

In some cases, a Whirlpool refrigerator not dispensing water or ice may be due to a water supply issue and not a dispenser problem. The refrigerator uses water from your home’s water supply to make drinking water and ice.

The following water supply problems can affect a refrigerator water and ice dispenser:

  • Kinked or frozen water line: Kinks in the refrigerator’s water line restrict the flow of water to the dispenser. While straightening the kink can restore water flow, the line must be replaced if damaged. Sometimes residual water in the water line can freeze, causing a blockage that prevents water from flowing. Pouring warm water on the line or holding a hairdryer near it should melt the ice and restore water flow.
  • Low water pressure: Low pressure results in limited water flow from the dispenser and can cause an ice maker malfunction, resulting in small or malformed cubes.  Make sure your home’s water pressure is between 30-120 psi for proper water and ice production. If your home’s water pressure is too low it may need to be assessed by a plumber.
  • Defective water inlet valve: The refrigerator’s water inlet valve opens and closes to provide water for the dispenser from your home’s water supply. If the valve is damaged or fails electronically, it may remain closed, preventing water from reaching the dispenser.  A defective water inlet valve requires professional assessment and replacement.

Faulty Dispenser Switch

Is your Whirlpool refrigerator water and ice dispenser not working after evaluating the above issues? In that case, it may have a faulty dispenser switch. This switch provides the dispenser with electricity to open and dispense water or ice. Without the proper voltage, the dispenser won’t be able to operate. If the switch fails multimeter testing with a lack of continuity, it requires replacement.

Broken Door Switch

When the door is open, the door switch automatically turns off the dispenser. However, if the switch malfunctions, you’ll find your Whirlpool refrigerator dispenser not working even if the door is closed. If the door switch shows a lack of continuity with multimeter testing, it requires a professional Whirlpool repair.

The team at Appliance King of America can fix a Whirlpool refrigerator dispenser not working or resolve any refrigerator repair. Schedule your service today!


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